| 215-621-7911 |
Craig Corporation
"Choose Business Intelligence"
"Choose Business Intelligence"
 |
| |
 |
| |
 |
| |
 |
| Copyright ©2011 Craig Corporation All Rights Reserved |
Our Services
Craig Corporation is a leading call center consulting organization that gives you what you
expect - quality and value — and we have a proven track record of delivering both.
Because no two contact centers are exactly the same, all of our engagements begin with a
conversation to ensure that every consulting package is customized to your company’s
and contact center’s specific needs.
When you engage Craig Corporation, you will get:
We focus on the things that impact your customer’s experience:
We offer flexible and unique approaches to buying consulting services:
Retained Consulting — A great way to lock in value and take full advantage of all the
solutions recommended in an initial assessment. Organizational change doesn’t happen
overnight, and trying to improve too many processes at once can prove disastrous.
Under a retained consulting arrangement, solutions are implemented at your own pace
and at the exact timing of your needs — and you’ll have direct access to an expert with a
clear understanding of your company’s challenges throughout.
Project Focused — Many times, contact centers already have a clear idea of what they
need — help with capacity constraints, technology evaluations, executive coaching,
temporary leadership replacement, project management oversight, etc. We develop
specific, targeted engagements customized to your company’s requirements and
expectations.
General Assessments — Every contact center can benefit from an occasional “check-
up.” Our approach is simple — we spend time with leaders from every area of the
organization, and really get to know the front line. Using targeted assessment tools, we’re
able to quickly identify opportunities to help companies connect better with their agents,
identify potential future roadblocks, and improve customer satisfaction.
Start-up Assistance — Often, contact centers don’t realize when they’ve evolved into a
contact center. Companies begin to realize the efficiencies gained by pooling recourses in
a central location — and then, suddenly, they have a contact center. Our experts can
help your company avoid the most common growing pains, and provide solutions to build
a solid foundation for the future.
Our 30 years of Call Center Operations experience enables us to develop and deliver
comprehensive solutions geared to help our customers cut costs, enhance productivity
and become more competitive through the use of our services. Our Life Cycle approach
allows us to better assist our customers' today, and ensure that each customers can
enhance their business now and in the future.
Craig Corporation Call Center Consulting provides solid value, customer service and
cost savings benefits.
Joseph Craig
CEO & Founder
267-591-0607
josephcraig@craigcorporation.com
Craig Corporation is a leading call center consulting organization that gives you what you
expect - quality and value — and we have a proven track record of delivering both.
Because no two contact centers are exactly the same, all of our engagements begin with a
conversation to ensure that every consulting package is customized to your company’s
and contact center’s specific needs.
When you engage Craig Corporation, you will get:
- An opportunity to work with industry experts who have a history of providing
value to some of the most recognized companies in the world: MetLife, United
Health Care, Howard Hughes Medical Center, Dana Corporation, Florida Power
& Light, CIGNA, Dell, Hewlett-Packard, Verizon, FedEx, ADP, GE, Microsoft
and Comcast. - Knowledge transfer — we believe in providing you with the tools and information
you need for continued success after the engagement ends. - A quick return on your investment — our expertise allows us to provide you with
solutions that can be quickly implemented across the organization. - Partnership — our service does not end with rap up, we believe in remaining close
to all of our partner companies, and provide ongoing recommendations and
support.
We focus on the things that impact your customer’s experience:
- Workforce Management Optimization
- Contact Center Needs Assessment
- Executive Coaching for New Leaders
- Long-Term Customer Service Strategy
- Quality Monitoring Programs and Solutions
- IVR Solutions and Improvements
- Training and Development Programs
- Service Level Solutions
- Temporary Executive Placements
- Technology Assessments — ACD, PBX, IVR, WFM, QA
- Web-Based Customer Service
- Strategic Capacity Planning
- Outsource Partner Selections
We offer flexible and unique approaches to buying consulting services:
Retained Consulting — A great way to lock in value and take full advantage of all the
solutions recommended in an initial assessment. Organizational change doesn’t happen
overnight, and trying to improve too many processes at once can prove disastrous.
Under a retained consulting arrangement, solutions are implemented at your own pace
and at the exact timing of your needs — and you’ll have direct access to an expert with a
clear understanding of your company’s challenges throughout.
Project Focused — Many times, contact centers already have a clear idea of what they
need — help with capacity constraints, technology evaluations, executive coaching,
temporary leadership replacement, project management oversight, etc. We develop
specific, targeted engagements customized to your company’s requirements and
expectations.
General Assessments — Every contact center can benefit from an occasional “check-
up.” Our approach is simple — we spend time with leaders from every area of the
organization, and really get to know the front line. Using targeted assessment tools, we’re
able to quickly identify opportunities to help companies connect better with their agents,
identify potential future roadblocks, and improve customer satisfaction.
Start-up Assistance — Often, contact centers don’t realize when they’ve evolved into a
contact center. Companies begin to realize the efficiencies gained by pooling recourses in
a central location — and then, suddenly, they have a contact center. Our experts can
help your company avoid the most common growing pains, and provide solutions to build
a solid foundation for the future.
Our 30 years of Call Center Operations experience enables us to develop and deliver
comprehensive solutions geared to help our customers cut costs, enhance productivity
and become more competitive through the use of our services. Our Life Cycle approach
allows us to better assist our customers' today, and ensure that each customers can
enhance their business now and in the future.
Craig Corporation Call Center Consulting provides solid value, customer service and
cost savings benefits.
Joseph Craig
CEO & Founder
267-591-0607
josephcraig@craigcorporation.com
| Copyright ©2012 Craig Corporation All Rights Reserved |