Craig Corporation
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Craig Corporation
Craig Corporation has been a Contact / Call Center Operations Practitioner since 1982,
providing strategic direction, analysis and tactical business superiority in contact center
needs assessment, analysis, design, customizations, efficiency and effectiveness focus for
developing and maintaining balance in the customer service delivery sector. We have
delivered call center consulting engagements to firms in North America and Europe. Our
call center consulting experience provides cost effective and innovative changes, insights
and practical knowledge to help you organize and maintain an effective model for your
business growth and flexibility.
Our vision and mission is to understand and relate to your Call Center environment.
Craig Corporation has managed the implementation of brand new contact / call center
locations for businesses, non profit and government organizations in diverse industries.
Our team members are skilled project managers with total expertise in managing the
complexities of call center start ups or optimizing the existing ones, implementations have
ranged in size from 12 workstations to over 1500 Seats. Our realistic, carefully managed
project plans eliminate expensive and frustrating delays. We understand the complexities
of integrating new staff with existing processes while leveraging new technologies.
Joseph Craig
CEO & Founder
317-493-1476
josephcraig@craigcorporation.com
Craig Corporation has been a Contact / Call Center Operations Practitioner since 1982,
providing strategic direction, analysis and tactical business superiority in contact center
needs assessment, analysis, design, customizations, efficiency and effectiveness focus for
developing and maintaining balance in the customer service delivery sector. We have
delivered call center consulting engagements to firms in North America and Europe. Our
call center consulting experience provides cost effective and innovative changes, insights
and practical knowledge to help you organize and maintain an effective model for your
business growth and flexibility.
Our vision and mission is to understand and relate to your Call Center environment.
Craig Corporation has managed the implementation of brand new contact / call center
locations for businesses, non profit and government organizations in diverse industries.
Our team members are skilled project managers with total expertise in managing the
complexities of call center start ups or optimizing the existing ones, implementations have
ranged in size from 12 workstations to over 1500 Seats. Our realistic, carefully managed
project plans eliminate expensive and frustrating delays. We understand the complexities
of integrating new staff with existing processes while leveraging new technologies.
Joseph Craig
CEO & Founder
317-493-1476
josephcraig@craigcorporation.com
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